Utilities
Leaders in energy transition
We turn industry challenges, such as market liberalization, digitalization, and the rise of renewable energies, into opportunities to innovate and improve customer relations.
What can we do for you
Process automation
We optimize critical operations, such as activating services, managing the social bond, and changing ownership, reducing response times and errors.
Innovation with AI
We apply predictive algorithms to improve customer retention, optimize debt recovery, and analyze customer feedback. We also use virtual assistants and BPM to ensure traceability and efficiency.
Omnichannel experience
We integrate customer service platforms with AI to resolve queries and procedures from any channel and device, improving customer satisfaction.
Efficient incident management
We detect and resolve technical incidents in an automated way, minimizing interruptions and guaranteeing service continuity.
Predictive analytics
We use Big Data and machine learning to forecast consumption peaks and optimize operational capacity.