Through the “Close the Loop” project, we applied Speech Analytics and Generative AI to proactively analyze customer interactions in real time. This enabled us to uncover root causes, predict satisfaction trends, and deliver more personalized, responsive service—leading to stronger customer loyalty.
 

To streamline quality monitoring and optimize sales strategies, we implemented Speech Analytics combined with CRM and RPA technologies. In just 3 months, we achieved 100% automation of quality audits and leveraged real-time conversation analysis to uncover consumption patterns and boost sales performance.

To support our client's need for scalable service quality, we implemented Speech Analytics across voice, chat, and social media. This allowed for 100% automated KPI auditing and a data-driven approach to reduce unnecessary contact volume.