Augment your Operations
Enhancing Written Customer Service with Generative AI
To manage over 900,000 written interactions annually, we deployed a generative AI solution across five languages and seven services. This enabled real-time automation, translation, and agent support—boosting both efficiency and service quality across email, chat, and WhatsApp.
Key Results
Improved First Contact Resolution (FCR) through AI-powered root-cause analysis.
Reduced Mean Time of Operation (TMO) thanks to instant, personalized agent assistance.
Real-time translation in 5 languages, increasing accuracy and speed across multilingual teams.
Conclusion
By integrating AI into written channels, we helped our client optimize agent performance, enhance customer satisfaction, and achieve measurable gains in both cost efficiency and revenue growth.
Why choose Evoluciona?
At Evoluciona, we don't just implement technology, we adapt it to the specific needs of each client. Our client and results-focused approach allows us to offer measurable solutions that transform challenges into competitive advantages.
