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Discover how at Evoluciona we use advanced data analysis to better understand your customers and improve their service experience.

Industries

Promoting excellence in customer service in all areas of business

At Evoluciona, we combine innovation, experience, and results. We work hand in hand with companies to implement solutions that not only solve current challenges but also prepare our clients to lead in a competitive future.

Discover our customer service solutions for sectors such as Utilities, Financial Services, Tourism, and Retail.

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Utilities

Financial Services and FinTech

Tourism & Leisure

Retail, Logistics & E-commerce

Insurance

Government & Institutions

Other industries

Pharmaceutical & Healthcare

Telecommunications

Our use cases

Pharmaceuticals & Healthcare

Categoría 4

Contact Center Optimization with Speech Analytics

To support our client's need for scalable service quality, we implemented Speech Analytics across voice, chat, and social media.

Sales & Quality Optimization with Speech Analytics

To streamline quality monitoring and optimize sales strategies, we implemented Speech Analytics combined with CRM and RPA technologies.

Excellence in Customer Service with Virtual Assistants

Through the “Close the Loop” project, we applied Speech Analytics and Generative AI to proactively analyze customer interactions in real time.

Enhancing Written Customer Service with Generative AI

To manage over 900,000 written interactions annually, we deployed a generative AI solution across five languages and seven services.

Optimization and Excellence in Customer Service through the Use of Virtual Assistants

As part of their digital transformation, our client deployed a Virtual Assistant for every agent—available 24/7 across all environments (onsite, remote, hybrid).

Boosting Efficiency with Process Robotization

To streamline back-office operations and accelerate phone line activation, we combined robotic process automation (RPA) with AI-powered tools and human oversight.

Automating Commercial Back Office for Agility and Growth

We automated the entire contracting and sales recording process—from audit to CRM registration—using predictive algorithms, AI, and RPA.

Accelerating Lead-to-Vendor Conversion with BPM & Automation

We implemented a Business Process Management (BPM) model to manage and convert leads through a fully digitalized E2E process—from recruitment to onboarding and vendor incubation.

Leveraging AI for Optimized Debt Collection

We implemented an AI-driven solution to optimize the entire debt collection lifecycle—from customer identification to automated workflows and agent enablement.

Applying AI to Retain At-Risk Policyholders

For an insurer seeking to reduce customer attrition, we deployed predictive AI to assess risk of cancellation in real-time via CRM integration.

Process redesign of the customer relationship model

Redesigning the Service Model to Drive Efficiency & Personalization.

Process redesign and digital transformation plan

Elevating Customer Experience with a Scalable Digital Service Model.

Digital transformation and automation of a Back Office and Front Office process

Enhancing Customer Service with AI-Powered Virtual Assistants.

CLIENTS

Testimonials

“ Evoluciona transformed our customer support with its advisor chatbot, which helps our agents quickly find the right technical answers to customer inquiries. The result: a 15-second reduction in AHT and a 3.8-point increase in NPS. These achievements are the result of the dedication, attentiveness, and proactivity of the Evoluciona teams, working closely with us. A success story we’ll continue with confidence! “

“ It has been a work of great synergy (with Evoluciona) that has allowed us to develop customized tools, and adaptive scripts to evolve the way we talk to our customers, raise awareness, and lead teams differently. “

“ Evoluciona has helped us optimize processes and implement digital transformation tools, leading to better customer satisfaction an excellent sales results. “