Engage with your Customers
Digital transformation and automation of a Back Office and Front Office process
Enhancing Customer Service with AI-Powered Virtual Assistants.
To help our client manage high interaction volumes—from roadside assistance to workshop scheduling—we deployed a virtual assistant solution powered by AI and integrated with CRM systems. This allowed for seamless, unattended query resolution and personalized support across channels.
Key Results
30% reduction in operational workload, optimizing resource allocation and resolution speed.
200,000+ digital interactions managed annually, ensuring 24/7 availability.
Omnichannel experience across voice, SMS, and social media, improving accessibility and consistency.
Real-time data integration with CRM, enabling tailored service based on customer type, location, and vehicle data.
Conclusion
This solution demonstrates the power of combining automation, artificial intelligence, and multichannel integration to elevate both operational performance and customer experience. By efficiently handling a high volume of interactions, our client not only streamlined its service delivery but also reinforced its position as an innovative, customer-focused brand—offering faster, more accessible, and highly personalized support at scale.
Why choose Evoluciona?
At Evoluciona, we don't just implement technology, we adapt it to the specific needs of each client. Our client and results-focused approach allows us to offer measurable solutions that transform challenges into competitive advantages.
