Engage with your Customers
Process redesign and digital transformation plan
Elevating Customer Experience with a Scalable Digital Service Model.
We partnered with a leading retail and e-commerce brand to redesign its customer relationship model—blending operational excellence, global CRM implementation, and automation across digital channels. Our business partner approach guided the client through strategic decision-making, from roadmap design to CRM rollout and chatbot development.
Key Results
+13 pts increase in First Contact Resolution, improving efficiency and responsiveness.
22% reduction in manual interactions, thanks to smart automation.
Deployment in 11 key markets, ensuring global consistency and scalability.
NPS improvement, reflecting stronger customer satisfaction.
Conclusion
By integrating an advanced CRM, deploying AI-powered virtual assistants, and executing a phased transformation roadmap, we enabled our client to overhaul their customer service, achieving greater operational efficiency, an enhanced customer experience, and a scalable, future-ready digital model.
Why choose Evoluciona?
At Evoluciona, we don't just implement technology, we adapt it to the specific needs of each client. Our client and results-focused approach allows us to offer measurable solutions that transform challenges into competitive advantages.
