Engage with your Customers
Process redesign of the customer relationship model
Redesigning the Service Model to Drive Efficiency & Personalization.
We supported a national leader in the communications and parcels sector in transforming their customer service model.
Process optimization
We analyzed and improved operational workflows to reduce response times and increase resolution capacity.
Personalized attention
We designed strategies tailored to different customer types, ensuring a coherent experience across all interactions.
Enhanced agent effectiveness
We provided training and tools to help your team resolve queries faster and more accurately.
Key Results
80 processes redesigned, boosting agility and scalability.
40% increase in automated web resolution.
-25% reduction in incident resolution time.
+70 custom KPIs tracked via dynamic dashboards.
Conclusion
By integrating intelligent planning, customized automation, and pilot-based testing, we supported our client in building a streamlined, scalable service model—enhancing resolution speed, boosting operational capacity, and delivering a more personalized experience across all customer profiles.
Why choose Evoluciona?
At Evoluciona, we don't just implement technology, we adapt it to the specific needs of each client. Our client and results-focused approach allows us to offer measurable solutions that transform challenges into competitive advantages.
