Understand your Customers
Contact Center Optimization with Speech Analytics
To support our client's need for scalable service quality, we implemented Speech Analytics across voice, chat, and social media. This allowed for 100% automated KPI auditing and a data-driven approach to reduce unnecessary contact volume.
Key results
100% KPI automation
Accurate and unbiased evaluation of all KPIs.
Contact volume reduction
Minimized unnecessary interactions in the Contact Center.
Guaranteed compliance
Thorough auditing across all channels, ensuring full process compliance.
Conclusion
By integrating Speech Analytics and leveraging our extensive expertise in customer care and experience, we helped our client enhance Contact Center efficiency, reduce contact volume, and ensure an accurate, objective audit.
Why choose Evoluciona?
At Evoluciona, we don't just implement technology, we adapt it to the specific needs of each client. Our client and results-focused approach allows us to offer measurable solutions that transform challenges into competitive advantages.
