Understand your Customers
Sales & Quality Optimization with Speech Analytics
To streamline quality monitoring and optimize sales strategies, we implemented Speech Analytics combined with CRM and RPA technologies. In just 3 months, we achieved 100% automation of quality audits and leveraged real-time conversation analysis to uncover consumption patterns and boost sales performance.
Key Results
83% reduction in quality management time.
Audit coverage increased from 1% to 20% of interactions.
Reports are generated in minutes, offering fully processed data in customized dashboards.
Conclusion
By integrating emotion analysis and NLP, we helped our client improve cross-sell strategies, increase agent productivity, and gain deeper insights for marketing and product development, turning every interaction into a growth opportunity.
Why choose Evoluciona?
At Evoluciona, we don't just implement technology, we adapt it to the specific needs of each client. Our client and results-focused approach allows us to offer measurable solutions that transform challenges into competitive advantages.
