Understand your Customers
Excellence in Customer Service with Virtual Assistants
Through the “Close the Loop” project, we applied Speech Analytics and Generative AI to proactively analyze customer interactions in real time. This enabled us to uncover root causes, predict satisfaction trends, and deliver more personalized, responsive service—leading to stronger customer loyalty.
Key Results
Reduction in customer churn thanks to proactive issue resolution.
Improved First-Call Resolution (FCR) through real-time root-cause analysis.
Efficient quality auditing: Automated systems ensured consistency and faster insights.
Conclusion
By integrating predictive analytics and real-time agent support, we helped our client achieve higher customer satisfaction, lower operational costs, and a more agile, customer-centric service model.
Why choose Evoluciona?
At Evoluciona, we don't just implement technology, we adapt it to the specific needs of each client. Our client and results-focused approach allows us to offer measurable solutions that transform challenges into competitive advantages.
