For an insurer seeking to reduce customer attrition, we deployed predictive AI to assess risk of cancellation in real-time via CRM integration. By segmenting policyholders and customizing retention strategies, we enabled more proactive and personalized engagement.

We implemented an AI-driven solution to optimize the entire debt collection lifecycle—from customer identification to automated workflows and agent enablement. The result: faster, smarter, and more effective recovery processes.

We implemented a Business Process Management (BPM) model to manage and convert leads through a fully digitalized E2E process—from recruitment to onboarding and vendor incubation. This solution offers full traceability and automation across stages, accelerating conversion and improving experience.

We automated the entire contracting and sales recording process—from audit to CRM registration—using predictive algorithms, AI, and RPA. This transformed back-office operations, cut delays, and improved sales accuracy and speed.

To streamline back-office operations and accelerate phone line activation, we combined robotic process automation (RPA) with AI-powered tools and human oversight. This approach improved accuracy, reduced errors, and freed up teams to focus on higher-value tasks.

As part of their digital transformation, our client deployed a Virtual Assistant for every agent—available 24/7 across all environments (onsite, remote, hybrid). This initiative streamlined internal support, reduced response times, and enhanced service quality.
 

To manage over 900,000 written interactions annually, we deployed a generative AI solution across five languages and seven services. This enabled real-time automation, translation, and agent support—boosting both efficiency and service quality across email, chat, and WhatsApp.