Augment your Operations
Agent Copilot Assistant
Real-Time Wizard for Effective Customer Relationship Management
Improve efficiency in customer service with our Copilot assistant in real-time.
We offer a platform with 360-degree vision of customer interactions, tools such as the virtual assistant to support the agent, Next Best Action (NBA) suggestion in real time, generation of automatic summaries of contextualization of the case in question to streamline its management, thus reducing the customer's waiting time (TME) and operational time (TMO). In addition, it allows automating the execution of ACW (After Call Work) tasks.
A Virtual Assistant for Every Agent
At Evoluciona, we believe every agent deserves a co-pilot. Our AI-powered virtual assistant enhances inquiry resolution and transforms the Customer Experience (CX) by delivering personalized, real-time support.
This intelligent tool empowers agents to manage interactions with precision, streamlining workflows and elevating service quality.
Currently, it is deployed in 95% of our operations, with a success rate exceeding 95%.
How we Empower Your Business
The virtual assistant provides clear and immediate assistance, enabling agents to quickly and accurately resolve inquiries about service processes and general queries. It understands natural language, contextualizes messages, captures essential information, and leverages advanced generative AI to deliver fast and effective responses. Additionally, it ensures complete traceability of every interaction, with all conversations recorded and auditable.
Shortened Average Handling Time (AHT) for quicker resolutions.
Streamlined processes that minimize Mean Operating Time (MOT).
Faster, more consistent responses that inspire confidence.
Elevated First Contact Resolution (FCR) rates, ensuring satisfaction from the very first interaction.
Engage with your Customers
Digital transformation and automation of a Back Office and Front Office process
Engage with your Customers
Process redesign and digital transformation plan
Engage with your Customers
Process redesign of the customer relationship model
Augment your Operations
Applying AI to Retain At-Risk Policyholders
Augment your Operations
Leveraging AI for Optimized Debt Collection
Why choose Evoluciona?
At Evoluciona, we don't just implement technology, we adapt it to the specific needs of each client. Our client and results-focused approach allows us to offer measurable solutions that transform challenges into competitive advantages.
