Augment your Operations
Intelligent Knowledge Management
Empowering Teams Through Advanced Digital Expertise
We offer advanced digital solutions to enhance compliance with processes and procedures, driving continuous operational improvement through intelligent knowledge management. Our approach includes tools like digital training modules, AI-driven automated quality management, and an AI-based avatar trainer, all designed to ensure operational efficiency and service quality.
As we automate and digitize interactions, the cases that reach agents become increasingly complex, turning services into more value-added processes that require agents to possess specialized knowledge.
The key challenge is ensuring agents are well-trained and up-to-date on complex procedures. This adherence to knowledge is crucial for delivering high-quality service in line with established regulations and procedures.
How We Empower Your Business
Optimized operating times for greater efficiency.
Accelerated learning curves that prepare agents faster.
Enhanced performance across key metrics, including quality, NPS, resolution rates, and FCR.
We offer a comprehensive approach to training and continuous improvement, incorporating structured phases and support elements throughout the entire cycle.
Onboarding
This is the initial phase where new users are integrated into the system and receive foundational training to get them started.
Service Operation
This stage focuses on the system's day-to-day management and use, enabling users to seamlessly incorporate it into their regular activities.
Quality Monitoring
During this phase, service quality is assessed and analyzed to identify improvement opportunities for enhanced performance.
Continuous Improvement
The final phase involves reviewing and refining processes to ensure the system or service is consistently optimized.
Collaborative Environments
These spaces facilitate "Knowledge Adherence" and identify "Training Needs," ensuring users retain and maintain the required expertise.
Speech & Text Analytics
Utilize speech and text analysis to gain customer insights and identify training needs, enhancing the overall user experience.
Digital Classroom
A structured digital platform offering both initial and remedial training to support effective learning.
Virtual Assistant
An AI-powered assistant that ensures "Knowledge Adherence," identifies training needs, and delivers personalized support.
Engage with your Customers
Digital transformation and automation of a Back Office and Front Office process
Engage with your Customers
Process redesign and digital transformation plan
Engage with your Customers
Process redesign of the customer relationship model
Augment your Operations
Applying AI to Retain At-Risk Policyholders
Augment your Operations
Leveraging AI for Optimized Debt Collection
Why choose Evoluciona?
At Evoluciona, we don't just implement technology, we adapt it to the specific needs of each client. Our client and results-focused approach allows us to offer measurable solutions that transform challenges into competitive advantages.
