Understand your Customers
360 interaction analysis
Root cause identification
We leverage cutting-edge technological solutions to analyze customer interactions from multiple angles.
With our deep industry expertise, we go beyond surface-level insights to uncover the true root causes driving customer engagement with your brand.
This enables us to enhance service quality and boost customer satisfaction by addressing the underlying factors behind each interaction.
Learn about Evoluciona's proprietary methodology for more effective analysis
Today, customers interact with your brands through multiple channels: phone, emails, social networks, chatbots, WhatsApp, and mobile apps.
For companies, understanding the reasons behind every interaction is key to improving customer satisfaction, resolving customer needs faster, and optimizing operational resources.
In this context, Evoluciona has introduced innovative analytical methods that enable companies to gain a much clearer understanding of the needs and motivations driving their customers (our clients' customers) to seek support.
Customer voice analysis service
Our voice-of-the-customer analytics service leverages advanced technologies, such as artificial intelligence (AI) tools and natural language understanding (LLM) models, to capture and analyze interactions across all channels. This empowers companies to enhance customer service in real-time while continuously refining their processes and operations.
Address Root Causes
Identify the frequent triggers behind customer challenges to proactively resolve issues and reduce unnecessary contacts.
Spot Trends
Uncover recurring patterns in incidents or queries to refine processes and elevate service quality.
Gauge Customer Sentiment
Decode emotions and tones during interactions to understand satisfaction or frustration levels and adjust strategies accordingly.
In an era of ever-increasing customer expectations, businesses face the challenge of balancing operational efficiency with delivering exceptional experiences. At Evoluciona, we understand the challenge lies in striking the right balance between internal efficiency and customer satisfaction.
Automation is reshaping how businesses meet challenges by:
- Identifying key customer interaction elements to enhance engagement.
- Anticipating needs through advanced data analysis.
- Improving First Contact Resolution (FCR) for swift, effective issue resolution.
- Automating tracking to handle high interaction volumes with accuracy.
- Delivering real-time insights for data-driven decisions.
- Streamlining repetitive tasks to optimize costs and execution time.
Implementing automation allows companies to streamline internal processes while delivering a more efficient and satisfying customer experience.
Engage with your Customers
Digital transformation and automation of a Back Office and Front Office process
Engage with your Customers
Process redesign and digital transformation plan
Engage with your Customers
Process redesign of the customer relationship model
Augment your Operations
Applying AI to Retain At-Risk Policyholders
Augment your Operations
Leveraging AI for Optimized Debt Collection
Why choose Evoluciona?
At Evoluciona, we don't just implement technology, we adapt it to the specific needs of each client. Our client and results-focused approach allows us to offer measurable solutions that transform challenges into competitive advantages.
